Receive and triage
Tenant requests, practical first steps, and a clear next move.
Toronto rental maintenance coordination
Maintenance support without the monthly management fee.
Property Relay coordinates tenant requests, independent trades, scheduling, access, and follow-up—only when an issue arises.
You get the updateClear communication throughout the process.
We handle the logisticsScheduling, access, and trade coordination.
You set the limitsWe coordinate within your written authority.
Toronto-based
Local knowledge. Local trades.
Owner-directed
You set the written authority and spending limits.
Transparent pricing
No recurring monthly service fee. Pay per accepted Work Order.
Practical support
Business-hours service with best-effort after-hours availability.
How it works
One reliable point of contact from tenant request to repair closeout.
A straightforward relay keeps the issue moving without taking control away from the owner.
Coordinate trades
Quotes, scheduling, access, and follow-up with independent trades.
Keep you informed
Updates, photos, invoices, and work-order records as available.
On-demand by design
Help when something happens. No monthly fee when nothing does.
Property Relay is designed for landlords who manage their own properties but do not want to personally coordinate every repair, tenant message, trade visit, and follow-up. The owner remains the landlord, establishes written spending and decision limits, and Property Relay acts only within that authority.
Traditional property management
An ongoing management relationship
- Broader ongoing management relationship
- Often includes recurring management fees
- May include rent collection, leasing, and tenancy administration
- More day-to-day responsibilities may be delegated
Property Relay
Maintenance coordination when needed
- No recurring monthly service fee
- Pay per accepted Work Order
- Maintenance coordination only
- Owner remains landlord
- Owner establishes written spending and decision limits
Pricing
Straightforward, on-demand pricing
No recurring monthly service fee or percentage of rent. Fixed fees apply for onboarding, accepted Work Orders, additional coordinator time, expenses, and third-party costs as applicable.
Property onboarding
$200
per property
- Initial property and contact setup
- Collection of available keys, codes, and documents
- Review of available appliance, warranty, and vendor information
- Creation of a basic property and emergency-information record
- One property attendance
- Up to two hours of total coordinator time
- Ordinary round-trip travel within Toronto for the included attendance
The onboarding visit is for orientation and information gathering only. It is not a property, building, safety, code-compliance, or professional inspection.
Remote Work Order
$150
per Work Order
- Reasonable intake and troubleshooting
- Owner, tenant, and trade communication
- Scheduling and follow-up
- Closeout
- Up to 90 minutes of total coordinator time
- No property attendance
On-Site Work Order
$325
per Work Order
- Remote Work Order services
- One Toronto property attendance
- Ordinary round-trip travel within Toronto for that attendance
- Up to 90 minutes of total coordination and on-site coordinator time
Additional coordinator time
Business hours — $100 per hour
Billed in 15-minute increments
Additional coordinator time
After hours — $150 per hour
Billed in 15-minute increments
The first 90 minutes are included in the applicable Remote or On-Site Work Order fee regardless of the time of day. Only additional time is billed at the applicable business-hours or after-hours rate.
Additional coordinator time is accumulated by Work Order rather than separately rounding every message, call, or email.
One distinct underlying issue equals one Work Order.
One Work Order means one distinct underlying maintenance or repair issue. Multiple calls, messages, appointments, tenants, or units relating to the same underlying issue remain one Work Order. Unrelated issues are separate Work Orders.
Important pricing detailsParking, tolls, and other direct expenses are additional. The Remote and On-Site Work Order base fees are the same during business hours and after hours. If a Remote Work Order later requires attendance, the $325 On-Site Work Order fee replaces the $150 Remote Work Order fee. Both base fees are not charged for the same Work Order. Trade labour, materials, taxes, permits, and other third-party costs are separate. HST applies where applicable. Invoices are due within seven days.
For realtors & investors
Reliable maintenance support for clients and rental portfolios
Property Relay gives realtors and investors a dependable Toronto contact for maintenance coordination without requiring a full property-management relationship.
Submit a Request01
Realtors supporting investor clients
02
Owners between tenants or during turnovers
03
Investors with a small number of Toronto rental properties
04
Out-of-town owners who need a reliable local contact
05
Owners who self-manage but need occasional operational support
About Property Relay
One reliable point of contact
Property Relay gives individual landlords, realtors, and investors one reliable Toronto contact when rental maintenance comes up.
For accepted Work Orders, one coordinator organizes communication, scheduling, access, independent trades, and follow-up. The owner remains the landlord, sets written authority and spending limits, and stays informed through closeout.
Meet the owner
Ben Wong
Owner & Coordinator
Ben created Property Relay to help individual landlords, realtors, and investors spend less time coordinating rental maintenance. Clients deal directly with him for clear communication and practical follow-up on accepted Work Orders.
Prefer to start with a conversation?
Prospective clients are welcome to email or call to discuss their properties and maintenance needs.
How Property Relay works
- One consistent point of contact
- Decisions guided by your written authority
- Independent local trades appropriate to the issue
Availability
Clear availability. Practical expectations.
During business hours, accepted requests are handled subject to availability. Outside business hours, best-effort support may be available, particularly for critical and time-sensitive issues. After-hours response times and coverage are not guaranteed.
Telephone and email are not continuously monitored. Receiving or reading a message does not mean an after-hours request has been accepted.
- Business hours
- Monday–Friday
9:00 a.m.–5:00 p.m.
Excluding Ontario statutory holidays - After hours
- All other times, including Ontario statutory holidays
Best-effort availability only
Response and coverage are not guaranteed
Property Relay is not a 24/7 emergency-response service.
Frequently asked questions
Clear answers before you hand off a request.
Website information is a summary only. The final signed Property Relay service agreement and Schedule A control.
Have a different question? Submit a Request.No. Property Relay is appointed as a non-exclusive maintenance contact and limited agent only for the maintenance coordination and spending authority described in the signed agreement. Property Relay does not provide full-service property management.
No. Repairs and physical work are performed by independent third-party trades and service providers. Property Relay coordinates communication, quotations, scheduling, access, and follow-up.
Where reasonably practicable, the owner is identified as the trade’s customer, contracts with the trade, receives quotations and warranties in the owner’s name, and pays the trade directly. Trade and material costs are separate from Property Relay’s fees.
The owner’s signed Schedule A establishes routine and emergency authorization limits. Property Relay may coordinate and authorize costs within those written limits. Costs expected to exceed the applicable limit require written approval, except where the agreement otherwise permits emergency stabilization.
Yes, where the owner has appointed Property Relay as the property’s maintenance contact and provided the tenant with the appropriate contact notice. Property Relay handles maintenance matters only. Rent, lease, tenancy, and other non-maintenance matters remain with the owner.
One Work Order means one distinct underlying maintenance or repair issue. Multiple calls, messages, appointments, tenants, or units relating to the same underlying issue remain one Work Order. Unrelated issues are separate Work Orders.
A request is accepted only when Property Relay confirms acceptance by email or text message or begins substantive work. An automated confirmation or acknowledgment that a message was received is not acceptance.
No. Reporting an issue or providing access preferences does not by itself authorize entry into a rental unit. Access must be arranged through tenant consent, lawful notice, or legally permitted emergency access.
Additional coordinator time is billed at the applicable business-hours or after-hours rate in 15-minute increments. Time is accumulated for the Work Order rather than separately rounded for each communication.
After-hours assistance is subject to availability and is not guaranteed. Property Relay does not provide continuous monitoring or guaranteed emergency response.
There is no recurring monthly service fee. The service agreement continues month to month until ended under its terms, while fees are charged for onboarding, accepted Work Orders, additional coordinator time, expenses, and third-party costs as applicable.
No. Property Relay uses reasonable care when sourcing independent trades but does not guarantee a contractor’s availability, pricing, licensing, insurance, qualifications, workmanship, warranty obligations, or results.
Submit a request
Tell us what needs attention
Use the request page to share the essentials. Property Relay will review the details, assess service fit, and confirm whether the request is accepted.
Prefer to start with a conversation?
Prospective clients are welcome to email or call to discuss their properties and maintenance needs.
Immediate danger or active emergency?
Property Relay is not an emergency-response service. For fire, suspected gas leaks, medical emergencies, violence, immediate danger, or another active threat to people or property, contact 911 or the appropriate utility emergency service first. After contacting the appropriate emergency service, notify Property Relay.
Request review
Send the details when you are ready.
The full intake form collects the property, issue, access, and contact information needed for an initial review.
- Request details are reviewed for service fit.
- Scope, pricing, and next steps are confirmed.
- Coordination begins only after the request is accepted.
Submitting this form does not create a service engagement or accepted Work Order. Property Relay will review the request and confirm service fit, acceptance, scope, pricing, and next steps.